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Reseller Support Billing Information

Please e-mail us at resellerbilling@usamobility.com for any of the following situations:

To make a change to your account information (Name, address, phone/fax number, etc.)

To notify us that you have not received an invoice

To request a re-print of your current or past invoices *

To request clarification on any billing questions/concerns that you might have with your account

To request that your multiple accounts be consolidated ** or set up with a parent/child relationship ***

To request a Microsoft Excel report of your active units-in-service or your account(s) rate table

Has your Agent Access been turned off due to non-payment?
Bring your account to a current status in order to have access restored. (no past due amounts in 30+ days)

$payment options\$

Payment Options:
Call Indirect Collections at 877-693-5400 to make a payment via credit card or check by phone.
Effective 01/01/04, all check by phone payments will incur a $1.75 fee on your bank statement.

Did You Know...

		That your account can be setup so that you can view your real-time balance at any time via your Web-based BOSS Application? Once you've submitted your request via e-mail, we'll modify your account so that the “05” option in your Web-based BOSS Application Inquiry Menu is enabled!
		That your account can be set up so that you can view the real-time monthly recurring rate for each individual unit via your Web-based BOSS Application? Just send us an e-mail and we'll modify your account!
		That you can also view your active units in service, available capcodes, overcall inquiry/history, and total units in service (by service type) by just pressing “I” and then the appropriate number in your Web-based BOSS Application?

Footnotes

* A $3.00 reprint charge will be assessed per invoice in order to cover the costs involved. You may have the invoice faxed or mailed to you (please specify when making that request and provide the appropriate information).

** Account consolidations can sometimes require additional follow-up with the customer and/or Dealer Manager. Please allow us time to review the account and ensure that your rates and codes are consolidated properly. If you have multiple accounts with multiple rates (based on contractual agreements between separate entities- Metrocall, WebLink, and/or Arch- your Dealer Manager or Inside Sales Rep will work with you to negotiate new rates.

*** Do you have multiple store locations? A BOSS Parent/Child relationship will allow you to maintain separate accounts but have your billing consolidated onto the “parent” account and one (1) invoice. This invoice will identify and subtotal the units within each “child” account so that you're able to track each store's productivity.